Refund policy
Return & Refund Policy
At NES & CO. Creative House, each custom piece is created with care and attention to the details provided by the customer. Because many of our products are personalized, customized, or made to order, all sales on custom and personalized items are final.
Custom & Personalized Orders
We do not accept returns, exchanges, or cancellations on custom or personalized products due to change of mind, incorrect sizing selected by the customer, spelling or information submitted incorrectly by the customer, or other customer-provided errors.
Customers are responsible for reviewing all names, dates, colors, sizes, wording, personalization details, and other information before approving or submitting an order. When a design proof is provided, production may begin once the proof is approved.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or NES & CO. Creative House made an error in fulfilling your approved order, please contact us within 7 days of delivery. Include your order number, a description of the issue, and clear photographs of the item and packaging when applicable.
After reviewing the issue, we may offer a replacement, correction, store credit, or refund, depending on the circumstances.
Non-Custom Items
Eligible non-personalized, non-custom merchandise may be returned within 14 days of delivery. Items must be unused, unworn, unwashed, and in their original condition. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
Customer-Supplied Items
When NES & CO. Creative House provides customization services on an item supplied by the customer, the customer acknowledges that decorating processes such as embroidery, heat application, printing, or other customization methods involve inherent risks. We take reasonable care when handling customer-supplied merchandise; however, customer-supplied items are not eligible for replacement at their retail value except where required by applicable law.
Order Cancellations
Because custom orders may enter the design or production process shortly after payment or approval, cancellations are not guaranteed. Once customization or production has begun, the order cannot be canceled or refunded.
Shipping Issues
NES & CO. Creative House is not responsible for delays caused by shipping carriers. If a package is lost or damaged in transit, please contact us so we can assist with the appropriate carrier claim or next steps.
Contact Us
Questions or concerns regarding an order should be submitted through our website contact form or the contact information provided on our website.
By placing an order with NES & CO. Creative House, you acknowledge and agree to this Return & Refund Policy.