Shipping policy

Shipping Policy

At NES & CO. Creative House, many of our products are custom, personalized, or made to order. Please review the following information before placing your order.

Processing & Production Time
Our standard production time for custom and made-to-order items is approximately 10–15 business days, unless otherwise stated on the product page, invoice, or custom-order agreement.

Business days do not include weekends or holidays. Production time begins after all required order information, payment, artwork, personalization details, and approvals have been received.

Please note that production time is separate from shipping/transit time. Selecting an expedited shipping method does not shorten the time required to create your order.

Shipping Rates & Delivery
Shipping charges are calculated based on the order and shipping method available at checkout. Shipping for many standard orders may begin around $8, but actual rates may vary based on package size, weight, destination, and carrier.

Once your order has completed production and ships, you will receive tracking information when available. Estimated delivery dates provided by the shipping carrier are estimates and are not guaranteed by NES & CO. Creative House.

Rush Orders
Rush production may be available for certain orders for an additional fee and must be approved by NES & CO. Creative House before the order is placed. Paying for expedited shipping does not automatically make an order a rush-production order.

Local Pickup
Local pickup may be available for eligible orders when offered or arranged in advance. Customers will be notified when their order is ready. Please do not arrive for pickup until you have received confirmation that your order is complete.

Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before submitting your order.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may be required before the order can be shipped again.

Carrier Delays
Once a package has been accepted by the shipping carrier, delivery is subject to the carrier's operations. NES & CO. Creative House cannot guarantee carrier delivery dates or prevent delays caused by weather, holidays, transportation disruptions, or other circumstances outside our control.

Lost, Stolen, or Damaged Packages
If tracking shows an issue with your shipment or your package arrives damaged, please contact us as soon as possible. Keep all packaging and take clear photographs of any damage. We will assist with determining the appropriate next steps and, when applicable, filing a claim with the shipping carrier.

Packages marked as delivered by the carrier should first be checked with household members, neighbors, the delivery location, and the carrier. NES & CO. Creative House is not automatically responsible for packages that a carrier confirms as successfully delivered, except where otherwise required by applicable law.

Multiple-Item Orders
Orders containing multiple custom products generally ship once the entire order is complete unless other arrangements have been made.

Questions About Your Order
If you have questions regarding production, pickup, or shipping, please contact NES & CO. Creative House through the contact information or contact form provided on our website.

By placing an order with NES & CO. Creative House, you acknowledge that you have reviewed and agree to this Shipping Policy.